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Return & Refund Policy
Experience the ultimate collection for every retail and wholesale need across our extensive categories: high-performance Energy Drinks including Monster Energy and Red Bull, refreshing Non-Energy Drinks, premium Biscuits & Chocolates, wholesome Cereals, delicious Sweets, essential Cleaning & Toiletries, and savory Crisps. Maximum performance, zero compromise, designed for champions of your calibre.
At Classiqaz, we want you to shop with confidence. This policy outlines your rights and our procedures for returns and refunds for all orders placed on www.classiqaz.co.uk.
Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel your order for any reason within a 14-day cooling-off period.
- Cancellation Deadline: 14 days from the day after you (or your nominee) receive the goods.
- Notification: You must inform us of your decision to cancel within this 14-day window.
- Return Deadline: Once you notify us, you have a further 14 days to return the items.
In addition to your legal rights, we offer a 30-day return window. You may return items within 30 days of receipt, provided they are in their original, unopened, and resealable condition. For hygiene and safety reasons, food and drink items cannot be returned if the seal is broken or the packaging is opened.
To start a return, please email info@classiqaz.co.uk with your order number. We will provide a return authorization and the address for our facility: Classiqaz Returns BH15, United Kingdom.
Faulty or Incorrect Items: If your item is damaged or not what you ordered, we will provide a prepaid return label or refund your shipping costs.
Change of Mind: For all other returns, the customer is responsible for the cost of return shipping. We recommend using a tracked service.
Once your return is received and inspected (typically within 2 business days), we will process your refund. The credit will be applied to your original payment method within 5-7 business days.